Working on behalf of a leading global pharmaceutical company, you will manage and support two Salesforce-based applications used daily by Call Centers. You will play a critical role in ensuring the smooth delivery of product enhancements, supporting agile ways of working, and facilitating collaboration between business stakeholders and development teams.

Responsibilities

• Manage and coordinate activities across two Salesforce applications used in call center operations.
• Act as the bridge between development teams and business stakeholders, ensuring alignment on priorities and deliverables.
• Support agile adoption and facilitate team ceremonies, keeping focus on outcomes and business value.
• Proactively identify and resolve issues to keep teams on track with sprint and release goals.
• Maintain clear and transparent communication across teams, Product Owners, and leadership.
• Ensure documentation of processes, requirements, and system updates remains accurate and up to date.
• Monitor progress and manage timelines to ensure successful delivery of enhancements and features.
  
  Experience & Skills
  
  
  
• Strong experience working with Salesforce applications (Service Cloud, Sales Cloud, or custom Salesforce apps).
• Background in application management or delivery in enterprise environments.
• Understanding of Agile values, principles, and frameworks
• Familiarity with agile practices and experience collaborating in cross-functional teams.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to manage multiple priorities and drive results in a fast-paced environment.
• Experience in pharma, healthcare, or call center operations as a plus.

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.