Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Developer.

Main responsabilities

• Requirements analysis.
• Participate in the technical design of projects.
• Estimate effort for projects.
• Work collaboratively with the rest of the Omega team and/or the client to help achieve project objectives.
• Provide support and resolve technical issues to ensure system security and performance.
• Collaborate with technology providers when required by the project.
• Document processes and track system performance metrics.
• Validate and test the technical solution against business requirements.
• Adhere to the software quality standards agreed upon with Omega's Technical Management.
• Generate technical documentation for completed projects.
• Apply best practices and procedures to ensure projects are executed on time and with the highest quality.

Mandatory Skills

• At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
• Experience in other CTI solutions such as Genesys or Avaya is a plus.
• Experience in Amazon Connect.
• Experience in development on Salesforce projects.
• Experience in REST and SOAP services standards.
• Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles is a plus.
• Excellent spoken and written English.

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 580 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow